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On-Demand Webinar: Telco Consumer Engagement Strategies

Title: Telco Consumer Engagement Strategies

Successful consumer engagement at every stage of the customer lifecycle is key to business growth. As telcos face increasing competition, they need to effectively manage and digitize all aspects of customer interaction. They must shift from being reactive to proactive, maximize their omnichannel potential, as well as leveraging AI and real-time data to drive a personalized customer experience.

In this webinar our principal analyst Peter Boyland looks at how service providers can harness opportunities to differentiate from their rivals.

Webinar agenda:

Introduction - The increasing importance of consumer engagement in service provider differentiation

Overview of findings of Omdia's Telco Consumer Engagement 2023 Survey

Online, email and messaging platforms

In-store platforms

The use of AI in chatbots and consumer engagement platforms

Conclusion and recommendations

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Seize opportunities with Omdia’s new intelligence service

Omdia’s new Consumer Engagement Strategies Intelligence Service provides consumer insight, vendor assessments and analysis to help telcos develop successful consumer engagement strategies. Our market forecasts, surveys, case studies and reports can help you to:

Understand changing consumer demands for engaging with service providers
Understand the vendor landscape for telecoms customer engagement
Develop the most effective strategies and technologies for omnichannel engagement with your customers

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